Important Policies

(These are the Things you Should Know)

There are few things that we want all of our clients to know. We know that many of you will not read these. Never the less, they are an important part of our business relationship with you. I will keep them short but please understand, they are not flexible. Each and every one of these items came "the hard way." We appreciate your understanding:

  1. Our minimum job size $84 or 3 person-hours.
  2. We can clean your entire home or certain floors in your home. We do not divide floors. This leads to confusion, miscommunications, and client dissatisfaction.
  3. Any and all changes to your cleaning must be made in advance through the office. Your cleaning team is not authorized to deviate from the work order we give them. They operate on a tight time schedule and any on-the-fly changes negatively effect other clients and/or their in-office duties.
  4. If you are paying by check, you must leave your check at the time of cleaning. We are a small business and a few late payments can rapidly lead us to a financial crisis. The first time you forget your check, we will ask for your credit card information as a back-up method of payment. The second time you forget your check, will charge that card for the cleaning.
  5. All move-out cleanings must be paid by credit card in advance. We have spent many hours cleaning move-outs that we could never collect payment for. It is sad that the unruly few have ruined it for the many.
  6. A fact of life in this beautiful state is that snow and bad weather can cause radical scheduling changes with little or no notice. We always do our best to reschedule you in a satisfactory manner but the safety of our teams comes first.
  7. If every you are dissatisfied with any of our work, we will return within 48 hours to redo it free of charge.
  8. It is extremely rare for our teams to break anything or loose anything that is yours. In the highly unlikely event that something like this happens, we will credit your account for the appropriate amount.

We appreciate your understanding in these matters. Please feel free to contact us.